Lead Times & Shipping

Lead Times

We're a large scale production company, which means we use only the latest and greatest technology in tooling, lasers, brake presses, folders, and even robotics. On top of our tooling capabilities, we also have a crew of some of the best metal craftsmen in the business, all with years of experience. It's these reasons that give us a unique edge on small lead times and even allow us to have product in stock.

In most cases, we batch build our products simply because we're set up that way. As a result, it's very difficult to provide an accurate lead time down to the week. We cannot and do not build singular product SKU's at a time. If it's not in stock, it will get queued into the next batch build. In most cases, we actually have product in stock, product currently being built, or product at powder coat.

We have a feature built into our website that shows live inventory for our products. If a product says "In stock", then we currently have that product. If a product says "Re-stocking soon", then it means exactly that – a batch build is on it's way or queued up.

Shipping Details

Shipping within the 48 contiguous United States is charged at a fixed flat rate based on your delivery zone, calculated automatically at checkout. Your exact shipping cost will be shown before you complete your order—no surprises, no guesswork.

This flat rate covers everything, including large items that ship via truck freight, such as bumpers. There are no additional residential delivery or lift gate fees. Whatever your zone rate is, that's what you pay—and in nearly every case, it's well below what shipping actually costs us. We cover the difference so you don't have to.

It is the responsibility of the customer to provide accurate and correct address information. By providing inaccurate information, whether accidentally or by intent, the customer risks incurring extra charges (including but not limited to: liftgate fees, residential fees, limited access fees, fuel surcharge fees, and delivery notification fees) which are then charged to the customer.
BEFORE YOU SIGN FOR THE SHIPMENT, inspect the package well for signs of damage. EVEN IF no exterior damage is visible, open all packages immediately and inspect all the contents for damage and shortages. We cannot be held liable for any shipping related issues after you have signed for the shipment. Note any and all damages or shortages on the bill of lading immediately and notify the delivery person for the freight company to initiate a claim and request an inspection.
If there is a problem with the products you received versus what you ordered, contact us immediately (within 48 hours) so that we may rectify the situation.

Shipping Protection (Optional)

X.1 Nature of Shipping Protection

Backwoods Adventure Mods ("we," "us") offers an optional Shipping Protection add-on at checkout, powered by ShipGuard. This protection is provided directly by Backwoods and is not an insurance product issued by a licensed insurance carrier. It is a voluntary service commitment made by Backwoods to resolve eligible shipping issues, including loss, damage, or theft of packages in transit.

X.2 Optional Opt-In

Shipping Protection is an optional, paid add-on presented at checkout. By selecting Shipping Protection at the time of purchase, you agree to the terms set forth in this section. Customers who do not opt in to Shipping Protection remain subject to Backwoods's standard shipping and claims policies.

X.3 Coverage

When Shipping Protection is purchased, Backwoods will work to resolve eligible claims resulting from:

Lost packages (confirmed undelivered by the carrier)
Damaged packages (damage occurring in transit, supported by documentation)
Stolen packages (confirmed non-delivery after carrier marked as delivered)

Resolution may include, at Backwoods's sole discretion, a full or partial refund, store credit, or reshipment of the affected item(s).

X.4 Backwoods Good-Faith Commitment

Regardless of whether Shipping Protection is purchased, Backwoods is committed to supporting our customers in the event of a shipping issue. Customers who experience problems with their shipment are encouraged to contact us directly. Resolution for unprotected orders is evaluated on a case-by-case basis and is not guaranteed.

X.5 Claims Process

To submit a claim under Shipping Protection, customers must contact Backwoods within [10] days of the delivery date with supporting documentation (e.g., carrier tracking confirmation, photos of damage). Claims submitted outside this window may not be eligible for resolution.

X.6 Exclusions

Shipping Protection does not cover:

Delays caused by carrier service disruptions or weather events
Packages confirmed as delivered to the correct address where no theft or damage is reported
Incorrect shipping addresses provided at checkout
Orders where the customer has initiated a chargeback or payment dispute

X.7 No Insurance Relationship

The Shipping Protection add-on is not regulated insurance. Backwoods does not act as an insurance agent or underwriter in offering this service. No policy of insurance is created by the purchase of Shipping Protection, and this service is not governed by state insurance regulations.

X.8 Refundability

The Shipping Protection fee is non-refundable once an order has been shipped, except where required by applicable law.

Returns & Restocking Fee

All products are subject to a 30% restocking fee. We will not accept returns 30 days after the customer has received the product. All products are subject to an inspection upon return.