Lead Times & Shipping
Product Lead Times
Backwoods manufactured products have some of the shortest lead times in the industry. We think 10+ week lead times are simply unacceptable. To cut to the chase, we're a large scale production company, which means we use only the latest and greatest technology in tooling, lasers, brake presses, folders, and even robotics. On top of our tooling capabilities, we also have a crew of some of the best metal craftsmen in the business, all with years of experience. It's these reasons that give us a unique edge on small lead times and even allow us to have product in stock.
In most cases, we batch build our products simply because we're set up that way. As a result, it's very difficult to provide an accurate lead time down to the week. We cannot and do not build singular product SKU's at a time. If it's not in stock, it will get queued into the next batch build, which usually resets roughly every 30 days. In most cases, we actually have product in stock, product currently being built, or product at powder coat.
We have a feature built into our website that shows live inventory for our products. If a product says "In stock", then we currently have that product. If a product says "Re-stocking soon", then it means exactly that – a batch build is on it's way or queued up.
Overall, please note that we are at the mercy of our supply chain with our raw materials. Our lead times are our absolute best estimates, and they rely on various factors, some of which we cannot control. We've been experiencing ups and downs in raw material availability and will continue to do our best getting you your product as fast as possible.
Shipping Details
Everything ships FREE within the 48 Contiguous United States.
- For large items that ship via truck freight, including bumpers, we recommend shipping to a business address in a commercial district that has a loading dock or fork lift. It is the responsibility of the customer to provide accurate and correct address information. By providing inaccurate information, whether accidentally or by intent, the customer risks incurring extra charges (including but not limited to: liftgate fees, residential fees, limited access fees, fuel surcharge fees, and delivery notification fees) which are then charged to the customer.
- BEFORE YOU SIGN FOR THE SHIPMENT, inspect the package well for signs of damage. EVEN IF no exterior damage is visible, open all packages immediately and inspect all the contents for damage and shortages. We cannot be held liable for any shipping related issues after you have signed for the shipment. Note any and all damages or shortages on the bill of lading immediately and notify the delivery person for the freight company to initiate a claim and request an inspection.
- If there is a problem with the products you received versus what you ordered, contact us immediately (within 48 hours) so that we may rectify the situation.
- Some items may not ship free if a residential fee or other shipping fee qualifies for that item.
RESTOCKING FEE
All products are subject to a 30% restocking fee. We will not accept returns 30 days after the customer has received the product. All products are subject to an inspection upon return.